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Billing Questions and Information

Confidentiality
Cost Estimates
Customer Service
Financial Assistance
Online Billing
Payments
Patient Relations
Payment Options

Vision

We strive to consistently uphold and model compassion, respect, and integrity in all we do.

Mission

The mission of Patient Services is to advocate excellence and compassion by providing services to patients, physicians, staff, students, community, and leadership through operational and informational support, clinic training, volunteer staffing, and conflict resolution.

Customer Service Team

Cost estimates

Due to the variety of services we provide and the wide range of medical needs our patients have, it is difficult to project exact cost estimates for your care. The registration staff in your clinic can give you a general fee estimate and answer any other fee or payment questions for you.

Financial Assistance

There are programs available for patients who do not have insurance or require additional financial assistance. Contact the Central Financial Screening Office, 743-1970, ext. 268, or 800-872-2956 for more information.

Payments

Co-payments, payment of non-covered services and payment for services for self-pay patients are expected at the time of service.

Payment Options

We accept most major commercial insurance coverage, as well as Medicare, Medicaid, cash, check, and credit cards (American Express, MasterCard, Visa, & Discover). Self-pay payment and insurance copays are expected at the time of service. A patient is considered self-pay if he/she does not have any form of insurance. Copay is the amount an insurance provider requires the patient to pay. This amount will vary depending on services provided and insurance providers. Due to the wide variety of services we provide, it is difficult to project exact cost estimates. Clinic personnel can provide a general fee estimate but cannot quote an exact cost.

Patient Confidentiality

Please be assured that your medical information is held in strictest confidence. Patients receive information called Notice of Privacy Practices when they visit a clinic for the first time. This information sheet explains patients� rights regarding Protected Health Information (PHI) and how Texas Tech Physicians may use and disclose this information.The notice is also available from the Privacy Officer or on the Internet at www.ttuhsc.edu/hipaa. If you have concerns about the confidentiality of your information, please contact the Privacy Office at 743-4007 or Patient Relations at 743-2669.

Patient Relations

Online Billing

To pay a bill online, click here